Frequently Asked Questions

To rent a car from us, you must be at least 25 years old.
 

We require a photo of your driver’s license, a photo of your insurance card, and a signed release of liability waiver.

Yes, you need to provide proof of Full Coverage Insurance with comprehensive and collision coverage and property damage limits matching the value of the car you’re renting. We do not offer insurance; any damages during your booking are covered by your insurance.

No, we only accept credit cards as a form of payment.

We accept credit card payments for security deposits. Please note that the card must be in the name of the primary renter. A $1,000 authorization hold is placed on the card at the time of booking. It’s important to understand that this hold is not immediately deducted from your card; rather, it serves to cover any potential expenses such as minor damages, EZ Pass fees, gas, etc., and is released upon the return of the car.

Please submit your “request to book” form, and we’ll confirm your reservation and collect required documentation promptly.

Yes, we offer free cancellation within seven days of your reservation. A 50% refund is available for cancellations within this period.
 
We collect a 5.5% Maine sales tax. Additionally, a $25 convenience fee plus the cost of gas will be charged for returning cars with less than a full tank.

Cars are delivered with a full tank of gas, and we expect them to be returned likewise.

No, but local AAA trucks provide roadside assistance.
 
No, we do not offer one-way bookings.
Smoking and pets are not allowed in our vehicles.
 
All cars have a 200 miles/day limit, with an overage fee of $0.35 per mile.
 
Additional drivers must provide a driver’s license and proof of insurance.
Please return the car in the same condition it was delivered.
 
Yes, for a $75 fee, we offer delivery to Portland International Airport. Free delivery is available to our rental homes in Old Orchard Beach, or you can pick up your car at our Biddeford location.
 
 
You’re welcome to explore New England, but please adhere to our 200 miles per day limit and avoid crossing international borders into Canada.
 
Yes, our cars are equipped with EZ Pass for tolls, which will be added to your charges at the end of your trip with no additional fees.
You may contact us by phone or email. Details are provided on our “contact us” page.

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